Return & Refund Policy

RETURN POLICY

Thank you for shopping with us. We hope that you are satisfied with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (14) days of receiving it. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at Inquiry@Milliotone.com to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

[Insert Your Company Name and Address Here]

Attn: Returns
RMA #
[Insert Your RMA Number Here]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

RESTOCKING FEES

25% Restocking Fees

Non-Refundable shipping

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS 

The following items cannot be returned or exchanged:

- Any none full size rolls 

- Special Orders

- Sales Items 

- Color Samples

For defective or damaged products, please contact us at the customer service email address provided below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at Inquiry@Milliotone.com with your order number.